You – our customer or potential customer are NUMBER 1 and we are here for you PERIOD! If you have any unanswered questions or unresolved issues, feel free to contact us at 513-428-BIKE (2453) or at the e-mail address below. If you email us, please describe fully your question(s) or issue. We will try our best to respond within 24-48 hours with the exception of certain circumstances (holidays, etc). Please be sure to leave your contact information also.